Selected Practices:
Insight
Beyond Implementation: The Transformative Business Value of SAP Concur
Focus Area/Service
SAP ConcurImagine an organization where expense reporting happens effortlessly, compliance is automatic, and financial data transforms into strategic insights. This is not wishful thinking – it is the reality for businesses that successfully implement SAP® Concur®.
In the final installment of the Accelerate series, we explore the expected success that awaits business leaders who effectively navigate the SAP Concur implementation journey.
Missed the first two parts? Catch up:
Part One: Implementation Best Practices
Part Two: The Roadmap to User Adoption
Enhanced Compliance and Risk Management: Automating Financial Guardrails
A successful SAP Concur implementation automates policy enforcement, standardizes expense validation, and provides compliance tracking that dramatically reduces risks. The system flags policy violations before they become problems, ensuring teams consistently meet regulatory requirements across your organization.
Success Story
A global pharmaceutical company faced the challenge of deploying Concur Travel & Expense to over 10,000 U.S. employees while ensuring strict compliance with the Sunshine Act – a federal law that requires manufacturers to report payments and other transfers of value to healthcare providers. The solution? Integrating Health Care Provider spend data into Veeva CRM and SAP Concur. This integration transformed compliance from a manual burden into an automated process, creating transparency around health care provider interactions while establishing a foundation for future global rollouts.
Streamlined User Experience: Driving Adoption and Efficiency
When implemented with users in mind, SAP Concur delivers intuitive interfaces that employees actually want to use. This drives adoption rates, reduces training needs, and accelerates expense processing cycles — all while improving employee satisfaction.
Success Story
Tennant Company’s initial SAP Concur deployment resulted in configuration inefficiencies and inconsistent user experiences due to the absence of a comprehensive strategic change management plan. By partnering with Acquis, Tennant developed a global model template that balanced standardization with regional flexibility. Acquis deployed the refreshed system across 17 countries in just seven months, optimizing user experience and creating a scalable platform that grows with their business.
Consolidated Operations: Unifying Fragmented Systems
Consolidating multiple expense management approaches into a single, standardized SAP Concur instance eliminates redundancies, reduces maintenance costs, and provides unprecedented visibility into enterprise-wide spending patterns.
Success Story
Following mergers with CareFusion and Bard, Becton Dickinson (BD) faced the complexity of multiple SAP Concur instances with different configurations. Its four-year consolidation journey did not just simplify its technology landscape — it transformed its entire expense management approach. Today, BD’s unified platform serves over 50 countries across multiple continents with consistent, yet locally adaptable, processes, creating a system that is easier to use, maintain, and scale.
Accelerated Time-to-Value: When Speed is Non-Negotiable
With the right implementation partner, organizations can deploy SAP Concur modules rapidly without sacrificing quality or compromising on business requirements – even when facing tight deadlines or complex system environments.
Success Story
A global aerospace manufacturer had just 10 weeks to implement a new accounts payable (AP) system before an existing contract expired. Acquis implemented SAP Concur Invoice across the company’s multi-continental operations and delivered the fully functioning solution on time – despite unexpected integration requirements. The “fast-track” implementation ensured business continuity and established a foundation for expansion, demonstrating how even the most time-sensitive implementations can succeed with the right expertise and planning.
Future-Ready Agility: Building for Tomorrow’s Business
Beyond solving immediate challenges, a strategic SAP Concur implementation positions your organization to adapt quickly to changing business conditions, including geographic expansion, acquisitions, or evolving regulatory requirements.
Success Story
A German scientific instrumentation company implemented Concur Expense to replace manual processes and accommodate anticipated growth. The client’s forward-looking implementation created immediate efficiency while establishing scalable processes and configurations that would support their business evolution without requiring system redesign with each new market entry.
The Four Pillars of Implementation Success
To achieve transformative results with an SAP Concur implementation, organizations must:
- Align technology decisions with strategic business objectives rather than simply automating existing processes
- Design for user adoption from day one, knowing that even the most powerful system fails if people will not use it
- Build flexible frameworks that can evolve with changing business needs
- Measure success through tangible business outcomes: reduced processing costs, improved compliance, enhanced visibility, and strategic agility
Digital adoption platforms like Concur User Assistant by WalkMe, now a part of SAP, provide in-application guidance specifically tailored to your company’s unique policies, processes, and system configurations. As an SAP Concur and Concur User Assistant implementation partner, Acquis can help your organization accelerate technology adoption and simplify the end-user experience. Learn more
Beyond Implementation: Realizing Continuous Value
The most successful organizations view SAP Concur as a continually evolving platform – not a one-time project. These companies regularly reassess configurations, explore new features, and look for opportunities to extract additional value from their investment.
As you consider your own SAP Concur journey, think beyond basic expense automation. Ask how this powerful platform can transform financial operations into a strategic advantage that supports your organization’s broader business objectives.
When approached strategically with the right implementation partner, SAP Concur does more than streamline expense reporting – it fundamentally transforms how your organization manages, controls, and leverages financial data for a competitive advantage.
As an SAP Concur partner, Acquis is uniquely positioned to help organizations accelerate implementation, ensure user adoption, and maximize technology investments.