Selected Practices:
Nicki Hagen
Engagement Manager
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Nicki is all about living life to the fullest and getting the most out of any experience. Raised in a small town, she understands the importance of community, and values people over all things. Nicki laughs easily, questions everything and communicates complex ideas simply – leaving those big words and fancy acronyms for others to use.
With a deep background in customer experience strategy, product management, user research and data analysis, Nicki is a true digital generalist. She enjoys solving a variety of problems and ideating on new solutions. Recently, her interest has turned to Artificial Intelligence enabled-technologies, and how to best leverage these new solutions in organizational strategy. She is fascinated by the opportunity AI offers to make someone’s day easier, while focusing their talents and skills on the areas that make the most impact.
Although the range of projects she leads is varied, she is steadfast in her commitment to human-centered design and hyper focused on getting to know who your users are and how to best meet their needs; finding opportunities to delight consumers while improving revenue and creating operational cost savings.
Prior to joining Acquis, Nicki worked for several years as a consultant in the customer experience and digital transformation practices of Slalom and EY Parthenon with a strong focus on healthcare, life science and financial service clients. She holds an MBA from the University of St. Thomas and regularly takes coursework at MIT Sloane School of Management. When not in the office, Nicki is often found with her “boys” (husband and two dogs) watching NHL games, baking, boating, hiking, and drinking too much tea.